Sofitel Auckland Viaduct Harbour is seeking a dedicated and detail-oriented Room Attendant Job in Auckland to join its luxury hospitality team. This role is ideal for individuals who take pride in cleanliness, presentation, and delivering exceptional guest experiences. As a Room Attendant, you will play an essential role in creating a refined, comfortable, and indulgent environment where guests feel welcomed, relaxed, and cared for throughout their stay.
About the Company
Sofitel is a world-renowned luxury hotel brand that blends modern sophistication with the timeless elegance of French Art de Vivre. At Sofitel Auckland Viaduct Harbour, guests enjoy a chic and immersive experience inspired by both Aotearoa and French heritage. The brand is known for its couture approach to service, meticulous attention to detail, and heartfelt hospitality. As proud ambassadors of luxury, Sofitel team members are passionate about delivering personalised service and creating unforgettable moments for every guest.
Responsibilities
- Clean and service guest rooms, balconies, bathrooms, public areas, and back-of-house spaces to Sofitel luxury standards
- Perform scheduled, regular, and deep-cleaning tasks including carpets, grout, shower heads, mini bars, air-conditioning, and cabinetry
- Assist with turn-down service and support with bed making, extra beds, rollaway beds, cots, and accessible room equipment
- Maintain exceptional hygiene, cleanliness, and presentation throughout the hotel
- Respond professionally and courteously to guest requests, escalating issues when required
- Safely use, store, and handle cleaning chemicals according to health and safety guidelines
- Operate and maintain housekeeping equipment, ensuring trolleys and storerooms are well organised
- Assist with laundry duties, linen distribution, stock replenishment, deliveries, and heavy lifting
- Report maintenance faults, damaged equipment, or safety concerns promptly to supervisors
- Follow security procedures, key control policies, and guest confidentiality requirements at all times
Requirements
- Previous housekeeping experience in a luxury hotel environment (preferred)
- Physical ability to stand, lift, push, and pull for extended periods
- Flexibility to work varied shifts, including weekends and public holidays
- Knowledge of cleaning methods and safe chemical handling
- Proficiency in English (additional languages are an advantage)
- Ability to work efficiently in a fast-paced environment
- Willingness to follow hotel policies, safety standards, and service protocols
Skills
- Strong attention to detail and commitment to luxury standards
- Excellent communication and organisational skills
- Ability to manage multiple tasks efficiently
- Professional and warm approach to guest interactions
- Problem-solving skills with a calm and adaptable mindset
- Team-oriented attitude with a passion for hospitality excellence
Benefits
- Access to Accor’s Learn Your Way program to earn while you learn
- Accor Heartist benefits, including discounted food, beverage, and accommodation worldwide
- Complimentary meals during shifts
- One-night complimentary stay with breakfast after 12 months of service
- Accor Parental Leave Scheme with paid leave for primary and secondary carers
- Wellbeing initiatives and support programs
- Access to the Employee Assistance Program
